Shipping & Delivery Information
Depending on your order mix, your product(s) will typically ship from our warehouse within 2-15 business days. Delivery generally takes 2-6 business days, depending on location. Depending on your order, we ship our products with small parcel carriers (FedEx, UPS, etc.) or by LTL (Less than Truckload) truck service on pallets.
Small Parcel Shipments:
A physical street address is required for all addresses except those being shipped to an APO or FPO, as we do not ship to P.O. boxes.
Items ordered online, include free shipping within the continental United States. Shipments to Alaska, Hawaii, APO/FPO, and Puerto Rico may incur an additional charge.
All other countries and U.S. Territories are considered International, including Canada. International orders are shipped via FedEx International, UPS, or other specialized carriers, depending on the size of your order, and additional charges will apply.
Please contact us at sales@garrisonflood.com for international orders.
LTL Shipments:
Products delivered using LTL carriers will arrive via a large truck from a contracted freight carrier. Freight delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers. LTL shipping for larger orders, including residential delivery and lift gate service is included in our online prices. For negotiated rates on larger shipments, we suggest you contact us directly for a quote at sales@garrisonflood.com.
All LTL deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivering carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window, or you can schedule your own appointment online with our carrier when tracking your shipment.
LTL Deliveries are made outside the main home entrance, however the truck will lower the package to the ground level. Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply as our carriers’ trucks may have difficulty accessing your location. Contact us for additional requirements or services.
Please note: Transporting the item into the desired area is the customer's responsibility. Individual drivers may provide some assistance, but Garrison cannot guarantee this additional service, which is why we offer additional delivery services on a case-by-case basis.
Delivery agents are not equipped to dispose of packaging materials.
Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.
What to do upon delivery:
Please inspect the package at the time of delivery before you sign the carrier's delivery receipt, and ask yourself the following questions:
Are all pieces accounted for?
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact us to locate the missing item(s).
Are the boxes or product(s) damaged?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. Please contact customer service to notify us of the refusal.
If only part of an item is damaged, you may accept the order, record the damages on the carrier's delivery receipt, and contact us. We may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will send replacement item(s) to you free of charge.
We recommend you take photos of any damaged pallets, boxes, or items before accepting delivery.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and truck number if available.
If you discover damage to your order after the delivery has been accepted, please contact us within 24 hours so that we can resolve your issue.
Receiving Instructions and Damage Claim Policy:
Claims for freight damage must be submitted within 2 business days of receiving your order. All sales on customized barriers or equipment, such as Hammerhead™ aluminum planks, are final.
ATTENTION: PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT. FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO WARRANTY REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE.
1. Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (ex. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.
2. If the damage is obvious at the time of delivery, please contact us immediately and take digital photos if possible of the damage before unpacking the pallet. Please do not unpack your pallet until you have notified us, as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.
3. If you don’t notice the damage until after unpacking the pallet, please take digital photos of the damage and notify us immediately with a detailed description of the damage, as there is a two-week window to report concealed damage to the freight company. Failure to report concealed damage before this time requirement may result in failure to receive warranty replacement or reimbursement.
If you have any questions regarding freight damage claims or any other questions regarding your order, please contact us at sales@garrisonflood.com.