GARRISON™ SYSTEMS, LLC. ORDERING FAQS

1. What are your standard order processing times? Our standard order processing time is 1-2 business days for in stock products. This does not include transit time. Once your order is processed, you will receive a confirmation email with tracking information. For custom products, lead times may vary depending on production and fabrication schedules. If your order is time sensitive, you should contact your sales rep for more information on lead time.

2. Are there any delays during peak seasons or severe weather events? Yes, during peak storm seasons and severe weather events, we experience higher demand which may result in delays and processing times can extend. We also caution anyone ordering that due to severe weather UPS or shipping companies may not be able to deliver your shipment due to shutdowns and delays on their end.

3. What if the shipping company cannot deliver my order on time? We do not have any control over the shipment once the carrier has picked up the order. You will need to contact them directly for any changes. It is important to plan in advance for shipping time as these can vary widely in advance of a weather event.

4. Can I expedite my order? We do offer expedited processing for certain products. If you have an urgent need, please contact our customer service team to discuss available options, however keep in mind that storm related expedited processing may be difficult due to the large number of orders we receive.

5. How do I track my order? Once your order has shipped, you will receive an email with tracking details so you can monitor its progress.

6. What should I do if I need to change or cancel my order? To make changes or cancel an order, please contact us immediately. Once your order has been placed, we may not be able to make adjustments, but we will be able to let you know where we are in the process. If an order has already shipped, the order is no longer cancellable and return of stock products will result in you being responsible for a 10% restocking fee and round trip shipping. For custom fabricated orders, cancellation is not possible after shipment. Cancellation less than 2 weeks after placement of your custom manufactured order will result in the forfeit of your deposit.

7. Do you ship internationally? Yes. Garrison Flood Control ships all over the world, however, for international shipping inquiries, you will need to work with a Garrison salesperson to determine shipping cost.

8. What should I do if my order is damaged during transit? If your order arrives damaged, please note any damage on the bill of lading or delivery receipt, take photographs and notify us within 24 hours of receipt. We will provide further instructions for returns or replacements.

9. Can I place bulk or custom orders? Yes, we offer bulk and custom orders. For these, processing times may vary, so please contact us for specific details.

10. How can I contact customer service? You can reach our customer service team via email at sales@garrisonflood.com or by phone at 929-299-2099. We’re available Monday through Friday from 9 AM to 5 PM EST.